Last updated: November 2026
Essential Aircor Services ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What personal information we collect
We only collect personal information that is reasonably necessary for our business. Depending on how you deal with us, this may include:
- your name, job title and the business or organisation you represent
- contact details such as phone number, email address and postal or site address
- details about your site, equipment and the service or quote you are asking about
- if you apply to work with us, the information in your application and resume
- technical information collected automatically when you visit our website, such as your IP address, browser type, pages visited and the time of your visit
How we collect it
We collect personal information directly from you when you complete a form on our website (for example an enquiry, site inspection booking, capability statement request or job application), phone or email us, or engage us to carry out work. We may also collect it from your employer, property manager or facilities manager when they arrange work at a site you are responsible for.
Why we collect and use it
We use personal information to:
- respond to your enquiry and provide quotes
- schedule, carry out and follow up on service, maintenance, repair and installation work
- invoice and manage our accounts
- meet our safety, compliance and legal obligations
- assess job applications
- improve our website and services
We will not send you marketing emails unless you have agreed to receive them, and you can opt out at any time.
Cookies and analytics
Our website uses cookies and similar technologies to make it work properly and to understand how visitors use it. We may use tools such as Google Analytics, which collect information about your visit in a form that does not usually identify you personally. You can set your browser to refuse cookies, although some parts of the site may not work as intended.
Who we share it with
We do not sell personal information. We may share it with:
- contractors and suppliers who help us deliver our services
- service providers who host our website, email and business systems
- professional advisers such as our accountants and insurers
- government bodies or regulators where we are required or authorised by law
Some of our service providers may store information outside Australia. Where this happens, we take reasonable steps to make sure your information is handled in line with the APPs.
How we keep it secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. When we no longer need information for any lawful purpose, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Essential Aircor Services
2/65-67 Gordon Road, Mandurah WA 6210
Phone: (08) 9582 0336
Email: admin@essentials.net.au
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.